Action Getaway

Reef Encounter Stateroom

Payment Policy

We accept Visa Card, Mastercard, and American Express.

Please call to confirm your trip 48 hours in advance on +61 7 4037 2700

Cancellation Policy

COVID Policy

For All bookings during COVID-19

If your booking is affected for any reason during COVID, we will allow you to change your travel date.

If you are unsure when you will travel, your booking will be open dated with NO expiration date.

Cancellation Policy

Cancellation fees are as follows

20% cancellation fee 30 days or more before departure

50% cancellation fee if within 30 days before departure

100% cancellation fee within 14 days before departures

Schedules subject to change without notice

Scuba Diving  Insurance

All passengers are strongly advised to purchase a comprehensive Travel Insurance policy that includes

Trip cancellation insurance and Evacuation and Medical cover for scuba diving

Please be aware that not all Travel Insurance companies cover scuba Diving and in-water activities.   Please read the wording of your policy carefully.

Any evacuation, vessel relocation, or medical expenses are the diver's financial responsibility in a Medical Emergency.

We strongly recommend the purchase of dive insurance.

Cancellation / Rescheduling Policy

We reserve the right to change vessel, dive locations, and prices without notice.

Please note we must receive at least 48 hours notice from you when choosing to reschedule a reservation.

Reef Encounter is very popular, and we may not always be able to accommodate all date changes.

Cancellation policies are as above.  This includes factors beyond your control, including medical problems, airline delays, bad weather, etc.

Please refer to the Trade Practices Act 1974.  Travel Insurance is highly recommended.

Please get in touch with our office if you require any further information.

Terms And Conditions

This website acts as a booking agent only for the tours advertised herein. Although we endeavour to provide accurate information we are not liable for inaccurate information concerning services.

• No alcohol may be consumed prior to in water activities
• Please remember you need to allow 24 hours from your last dive before flying.
• Passengers intending to dive but restricted due to the aforementioned will not be offered a refund.
• Please call to confirm your trip 48 hours in advance on +61 7 4037 2700
• We are not liable for changes to tours, pricing or itineraries; all of which are subject to change without notice.
• Neither this site, nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of personal belongings, property damage, delay or personal injury.
• All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other expenses are the financial responsibility of that passenger. Please be aware that scuba diving and other in-water activities are not covered by all travel insurance companies.
• Please inform us of any special requirements prior to your date of travel; such as dietary requirements, allergies, mobility and disability issues. This can be done in the 'Booking Message' section of your online reservation or by contacting our friendly reservations team

SCUBA DIVING - IMPORTANT INFORMATION
It is not our company’s decision regarding these laws - we are regulated by the Queensland Government
• You will be required to complete a Medical Questionnaire before participating in any Scuba activities.
• Some medical conditions OR medications may prevent you from scuba diving unless a current Queensland Diving Medical Certificate can be shown to the Dive Instructor on
board.
For example: Asthma / Wheezing or use of an inhaler, Brain, spinal cord or nervous/anxiety disorder, Chronic bronchitis or persistent chest complaint. Chronic sinus condition, Collapsed Lung (pneumothorax), Diabetes, Chest Surgery, Heart Disease of any kind high, blood pressure, Crones Disease, however medical conditions are not limited to the aforementioned there are many other conditions.
• If you are unsure of a particular medical condition or medication, please check with our Office before booking your dive.
• It is the Passenger's Responsibility to be proactive in relation to their medical conditions and taking of medications to ensure they are ok to scuba dive if they wish to do so
on the day.
• If you have not been proactive in checking with our office regarding any medical issues prior to your Reef Trip, you must be aware that details of your medication will be sent
to the Queensland Dive Doctors on the Day of Travel. This can be difficult for the Dive Doctors as they do not know your medical history. We can only give them information
submitted to us on your medical form so please understand that the dive Doctor may require a full dive medical to clear you to dive.
• Prior and existing Medical conditions where medication is not being taken cannot be sent to the Dive Doctors therefor important to contact our office.
• Please be advised that if you are not allowed to Scuba Dive due to your medical condition/medication that this is the decision from the Queensland Dive Doctors and their
decision is final.
• DO NOT presume that by taking medication is controlling your medical conditions and you should be fine to scuba dive as it is the medication that can be the problem when
scuba diving.
• No refunds on uncompleted dives.
• Passengers intending to dive but restricted due to the aforementioned will not be offered a refund.
• Please remember you need to allow 24 hours from your last dive before flying.
• If you do have any pre-existing/existing medical conditions or are taking any medication whatsoever and are not sure whether you will be deemed medically fit to Scuba
Dive, Please Contact Our Office on 07 4037 2700 or email us at [email protected], we will be only too happy to help you and can contact the Dive Doctors before your
trip to see whether you will need a dive medical or not. Alternatively, consult your own Doctor for a Dive Medical using the Australian Standard Forms 'AS.4005.1.'

FLYING AND SCUBA DIVING
You should not travel to high altitude (fly or drive above 8000 feet) within 18 hours of completing a single scuba dive or 24 hours after multiple dives OR after any 'deep' dive. (A deep dive is any dive over 18 meters/60 feet). We recommended leaving a minimum of 24 hours after your last scuba dive before flying. You can fly and then dive the same day, but not dive and then fly. On the last day of your tour your final dive will be finished by around 12 noon. Please consider this when arranging ongoing travel plans which include flying or driving to altitude. Flying any time after 12 noon the following day is recommended.

Return helicopter transfer: Our helicopter tours are low flying scenic excursions over the coral reef that are designed to be a safe activity after scuba diving. You may book a helicopter transfer back to Cairns on the final day of your stay with us, even if you have scuba dived that day.

Tully River Rafting

Payment Policy

We accept Visa Card, Mastercard and American Express.

Cancellation Policy

Cancellation fees are as follows:
20% cancellation fee 30 days or more prior to departure
50% cancellation fee if within 30 days prior to departure
100% cancellation fee within 14 days prior to departure

There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather etc.

All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities

Please refer to Trade Practices Act 1974

Terms And Conditions

This website acts as a booking agent only for the tours advertised herein.
Although we endeavour to provide accurate information, we are not liable for inaccurate information concerning services.

It is recommended all bookings are confirmed 48 hours in advance of the tour departure by calling +61 7 40372700.

• Neither this site, nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of damage, delay or personal injury.

• All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other expenses are the financial responsibility of that passenger. Please be aware that scuba diving and other in-water activities are not covered by all travel insurance companies.

• Please inform us of any special requirements prior to your date of travel; such as dietary requirements, allergies, mobility and disability issues. This can be done by contacting our friendly reservations team.

• Bus transfers may vary by 10 minutes either way due to traffic conditions. Please wait at your accommodation 10 minutes prior to pick up time