Cancellation Policy
A minimum of 21 days' notice is required to re-schedule or alter all or part of a reservation.
Any date and/or name change will incur a $20 administration fee.
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.
Cancellation fees are as follows:
- 25% cancellation fee 21 days or more before departure
- 50% cancellation fee within 21 days and 14 days before departure
- 75% cancellation fee within 14 days and 7 days before departure
- 100% cancellation fee within 7 days before departure and for "No Show"
If a participant fails to join a tour or leaves prior to completion, no refunds can be made. No refunds will be made in respect of any part of the tour that are not used or undertaken.
Mechanical Difficulties – In the event of mechanical breakdown not caused by rider negligence, North Queensland Trail Bike Adventures will make every effort to provide repair or a replacement motorcycle to get you moving again to continue your tour.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein. Although we endeavour to provide accurate information, we are not liable for inaccurate information concerning services.
Release and Waiver, Assumption of Risk and Indemnity
Every participant of a tour operated by NQTBA is required to accept and sign a release and waiver, assumption of risk and indemnity agreement form of rights before tour starts. NQTBA cannot accept any tour participant without a duly signed release and waiver, assumption of risk and indemnity agreement form.
By booking a guided tour you agree that you understand and agree to the indemnity release details summarised below, which the actual indemnity release form will be signed on the morning of the tour, which is between you and Trail Bike Adventures Pty Ltd, atf GM Family Trust T/A North Queensland Trail Bike Adventures.
You agree that you are participating entirely at your own risk and that you, your successors, executors and administrators will release, indemnify and not instigate any claim, demand or expense against The Company for any personal injury, loss of life or damage to personal property suffered during or subsequent to events on the tour.
The participant must acknowledge that any road whether sealed or unsealed, or any other venue upon which you travel, may have muddy, sandy or rocky surfaces with defects either hidden or exposed as is the nature of some roads. You must agree to obey and observe all rules and directions given during a tour, whether given in writing or verbally by The Company and the The Company has the right to exclude you from any tour for non-adherence to any rule or direction given.
You must accept that you are permitted to take part in a tour on condition that you ride safely with due care and regard for other people and property.
You must acknowledge that motorcycle riding, can be dangerous and that participation in a tour organised and promoted by the Company may expose you to the possibility of injury or death and further, you must acknowledge that the way other people may ride, drive or act is outside the control of The Company.
You must acknowledge that there may be no, or inadequate facilities for treatment or transport of participants if participants are injured. You agree that you understand that travel insurance to cover all forms of personal injury, repatriation or costs in the event of death is essential and it is your responsibility to ensure you have appropriate cover.
You agree to wear appropriate motorcycle safety equipment at all times and that you are medically fit to undertake a motorcycle tour.
You must agree that you have read and understand the summary indemnity release, full version signed upon morning of departure of tour, and agree that participation in a guided tour is entirely at your own risk.
Motorcycle Hire Damage Security Deposit
The renter of the hire motorcycle is liable for ALL damages to the bike.
We require a Damage Security deposit of $1,600 bond to be made before departure and you must have a current motorcycle licence. This money is refundable upon the safe return of your hire motorcycle provided no major damage caused by theft, accident or negligence has occurred to the motorcycle. If damage and repair costs amount to less than your deposit then the difference between the repairs cost and the deposit will be refunded. If the damages are over the $1000, then you will be liable to pay the additional costs. Repair costs also include the transportation and handling costs, if any, of an accident-damaged motorcycle to the final destination of the motorcycle tour. All prices are in Australian (AUD) Dollars and include 10% GST. The Damage Security Deposit is processed on your credit card, Visa/Mastercard only, upon commencement of the tour.
Motorcycle Insurance
Our motorcycles have comprehensive insurance.
A security bond/insurance excess of AUD$1600.00 is taken on the signing of the rental agreement by way of a signed credit card voucher which is authorised but unprocessed pending the return of the bike undamaged.
Insurance cover is voided and the hirer is fully liable for all costs if:
- Any of the terms of the rental agreement are breached.
- Damage to property is caused by careless, willful or reckless driving including whilst the rider is under the influence of alcohol or drugs.
- Damage to property is caused by submersion in water, such as river crossing, including salt water, resulting from rider negligence.
- The rider’s license is invalid, not current or not appropriately rated for the motorcycle.
- The motorcycle was being ridden in an unlawful manner, such as on the right hand side of the road.
Release of Liability
North Queensland Trail Bike Adventures, its Agents, Assigns and Contractors accept no responsibility for and shall not be liable in respect of any loss, damage, alerations, delays or changes arising from circumstance outside its or its Contractors’ control, such as, but not solely, war or threat of war, riot, industrial dispute, civil strife, fire, adverse weather conditions, terrorist activity, natural and nuclear disaster, technical transport problems, computer malfunction, cancellation of scheduled or charter airlines, closure or congestion of airports or ports, or financial failure of Contractors or departments. Once again, all passengers are strongly advised to purchase comprehensive travel insurance
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