Cancellation Policy
A minimum of 24 hours notice is required to re-schedule or alter all or part of a reservation.
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day. Please be aware that cancellation attempts made through online chat or phone will not be processed.
Cancellation fees are as follows:
- 20% cancellation fee 24 hours or more before departure
- 100% cancellation fee within 24 hours before departure and for "No Show"
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein. Although we endeavour to provide accurate information we are not liable for inaccurate information concerning services.
• Children’s prices are from 4 – 15 years of age
• We are not liable for changes to tours, pricing or itineraries; all of which are subject to change without notice.
• Neither this site, nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of
damage, delay or personal injury.
• All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the
wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other
expenses are the financial responsibility of that passenger.
• Please inform us of any special requirements prior to your date of travel; such as dietary requirements, allergies, mobility and disability issues. This can be done in the '
Booking Message' section of your online reservation or by contacting our friendly reservations team
HARTLEYS CROCODILE ADVENTURES
You accept full risk in entering these premises you do so voluntarily and entirely at your own risk including any risk to minors or anybody under your control. You acknowledge that some animals in the premises are by their nature dangerous and capable of causing harm and even death to humans. Hartley’s Crocodile Adventures accepts no responsibility whatsoever for death, personal injury or loss of any kind howsoever caused to entrants to these premises. Notwithstanding the generality of this exclusion, you must observe the following rules:
Children must be controlled and actively supervised at all times by a responsible adult.
Do not climb fences or feed animals except under the supervision of staff.
Do not throw objects at, poke or harass the animals.
Smoking is prohibited on boardwalks, outdoor eating or drinking areas and inside buildings. Please refer to the park map for Designated Outdoor Smoking Areas.
Keep to designated pathways.
Sensible walking shoes are strongly recommended.
We reserve the right to remove any person from these premises (premises includes the boats) who, in our opinion is in breach of the above rules or is otherwise unacceptable to the proper operation of the premises. Commercial photography and filming is not permitted on these premises without our prior written consent.
