Cancellation Policy
A minimum of 48 hours' notice is required to re-schedule or alter all or part of a reservation.
Any date change will incur a $20 administration fee.
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.
Cancellation fees are as follows (Up to 5 people in a booking):
- 20% cancellation fee 24 hours or more before departure
- 100% cancellation fee within 24 hours before departure and for "No Show"
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
Operator Cancellations:
- Minimum 20 passengers total required to operate tour. Should the operator cancel not to minimum numbers being met, a full refund will be provided.
Group Cancellations are different - please enquire.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein. Although we endeavour to provide accurate information we are not liable for inaccurate information concerning services.
•Not available for children 6 years of age and under. The children's rate applies to those 7 to 16 years old, inclusively.
•We are not liable for changes to tours, menus, pricing or itineraries; all of which are subject to change without notice.
•Neither this site, nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of damage, delay or personal injury.
• All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the
wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other
expenses are the financial responsibility of that passenger.
•Please inform us of any special requirements prior to your date of travel; such as dietary requirements, allergies, mobility and disability issues. This can be done in the '
Booking Message' section of your online reservation or by contacting our friendly reservations team
Unforeseen Circumstances: Our experience is conducted in a remote location and the evening description advertised may have to be varied or a change of location at short notice may be necessary due to causes beyond the operator’s control. The comfort and safety of our guests is our paramount concern. There is no discount or refund supplied in the event that circumstances beyond our control force us to change content and/or timings and/or location.
Wet Weather Notes: A marquee over the dining area is provided in the price. However, should it be wet on the night, we recommend guests to bring an umbrella for cover from the coaches into the main dining marquee. In the event of such bad weather that we are unable to hold the event in the venue stated, we will endeavour to secure an alternative location for the dinner. This location will be accessible and safe, transfer times may vary.
Please refer to our website for our full Terms & Conditions: https://hotgetaways.com.au/about-hot-getaways/terms-conditions/
