Cancellation Policy
A minimum of 90 days' notice is required to re-schedule or alter all or part of a reservation.
Any date and/or name change will incur a $20 administration fee.
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.
Cancellation fees are as follows:
- Bookings cancelled more than 90 days prior to departure will incur a fee of 20% of the tour total.
- Cancellation between 90 days and 7 days = $600 per person
- Cancellation between 7 days and 48 hours = fee of 50% of the tour total
- Bookings cancelled within 48 hours prior to departure will incur a fee of 100% of the tour total.
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein. Although we endeavour to provide accurate information, we are not liable for inaccurate information concerning services.
- Solo travellers must book Single Room Rate for own room.
- Children must travel with Adult. Maximum room occupancy is 2 people. Child Rate 7-14yrs inc. We do not recommend this tour for children under 7 years due to the length of the days.
- A general level of mobility & fitness is required to join this tour:
- The 4WD Coach used for our Cooktown Tour has several steps on entry, and passengers will need to board and disembark from the vehicle several times throughout the day.
- Walks included are all considered easy and are less than 1klm in length. The terrain throughout this tour features uneven surfaces and steep hills and is not suitable for mobility-impaired guests
INSURANCE
The Operator, neither us nor the agent, are responsible or liable for loss, damage, or theft of luggage or personal belongings whatsoever, nor for personal injury, accidents, hospitalization, illness, or medical expenses. We strongly recommend all intending passengers consult their travel or insurance agent and take out adequate travel insurance to cover events that may affect your ability to travel (including, but not limited to, health, baggage, loss of monies through cancellation, additional expenses incurred through illness or personal liability prior to travel and early return, for example, following the death of a relative).
Conditions of Travel:
- The operator reserves the right to alter the itinerary and location of passenger accommodation if necessary by weather conditions or any other unforeseen circumstances prevailing at the time of the tour. Specifically, travel on the 4wd Bloomfield Track is weather-dependent. An alternative route via inland Mulligan Hwy may be taken with no refund. The operator also has the right to substitute vehicles or an alternative operator, transport, and carrier. The Operator is unable to guarantee exact arrival and departure times and cannot be held liable for failure to make connections with other services or for any expenses incurred by the client as a result of weather conditions, mechanical defects, or any other unforeseen cause. If, for any reason, the itinerary is altered, no refund is payable by the operator.
- The Operator reserves the right (without payment or compensation and whether before or after commencement of travel) to exclude any passenger if that passenger appears likely to endanger the health or safety of themselves or others or impair the comfort of other passengers; this includes any passenger who commits any illegal act.
- The Operator reserves the right to change or alter your tour itinerary and carriers to those advertised without prior notice due to weather, road or operational requirements and would do so with full consideration of your safety and comfort. No refunds are given in these circumstances.
- The Operator takes all care but holds no responsibility for loss, damage, injury or death incurred at any of its utilized accommodation providers and may change these providers without notice, making every effort to supply equal quality where possible.
- The Operator is not responsible for any loss, damage, injury or death caused to a passenger by another passenger.
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